Terms and Conditions

In order to provide a comprehensive service, a house visit will occur prior to any works undertaken. This is helps us understand exactly what is required and allows us to prepare an accurate quote for any potential work. This visit is obviously free.

Please read through the small print below, this is designed to allow both you and us to establish exactly what the job entails. We are a small, local company that wishes to create friendly and long-term relationships with our customers through swift, competitve, and quality service.


Position of fittings, lighting points, switches etc if not provided for in the quotation or an associated drawing are to be determined and agreed before work is commenced and any changes required therein shall be notified by the customer to Congresbury Electrical in writing in sufficient time not to impede the progress of the work. Any extra work necessary to meet such changes will be chargeable to the customer in addition to the quoted price.

Tests: Installation work will be tested during progress, and also upon completion for insulation resistance, earthing and continuity. These tests comply with the current edition of the IEE Regulations for the Electrical Equipment of Buildings. Any other tests required by the customer will be charged for as an extra to the quoted price unless such tests are definitely specified and included in the quotation

Making Good

Although every care and attention will be taken by Congresbury Electrical whilst carrying out work on-site, we do not accept responsibility, or remain liable, for damage to plaster work, decorations, wallpaper, carpets, flooring or any other on-site structural feature. Inspection and access holes, the cutting of wiring channels, drilling and other works made to accommodate installations will be made good to the best of our ability, but we are not carpenters, plasters, carpet layers etc. Customers should be aware of this and make their own arrangements to return the property to a permanently finished and decorated state.


Delivering good customer service is vital to us. Much of our work comes from word of mouth recommendations, and protecting our reputation depends on us delivering against our promise.

  • We provide a full 12 month guarantee on all our work
  • All materials and products are covered by full manufacturers’ warranties
  • We will take up any complaint relating to materials or products with the manufacturer on your behalf
  • Any defect arising from faulty installation within the 12 month guarantee period will be put right at no extra cost to you.
  • For your peace of mind, we are able to offer additional guarantees through our professional association, Stroma.
  • Our work is inspected annually by Stroma to maintain our Part P Approved Contractor status. Additional Part P Warranty Insurance is available. For details and costs, please speak to our electrician.

Terms of Payment

Instructions for work in any property shall be made only by those legally entitled to instruct work to be carried out on the property in question, and the same party shall be liable for all charges. Third party instructions must be accompanied by full written authority from the legal owner of the property, and the legal owner must provide a copy of his/her i.d.[such as driving licence or passport] and two recent utility bills featuring the home/registered address of person/charity/company owning the property.

Payment for work where the total value is less than £500 shall be subject to invoice after completion of the work. Payment for jobs where the total value of the work is between £500 and £2500 shall be by three stages, unless alternative arrangements are agreed in writing beforehand. The first payment shall be made prior to commencement of the work and shall consist of 30% of the value of the job. The second payment [40%] shall be made by the customer when the work is at the half way stage, with the balance to be paid when the work is completed. Payment shall become due on demand unless otherwise agreed. Failure to pay will incur an interest charge of 2% per month until full payment is received.

For larger contracts, an agreed series of progress payments will be negotiated.

© 2017 Congresbury Electrical. All Rights Reserved.